AET 494 - Leadership for Total Quality Management

When Offered: F, S

3 Credit(s)
3 Lecture Hour(s)
0 Lab Hour(s)

This course introduces with the basic concepts and approaches related to the subject of total quality management. These includes quality and global competitiveness, strategic management, and ethics, partnering and strategic alliances, quality culture, customer satisfaction and retention, employee empowerment, teamwork, communication and interpersonal relation, education and training.

Prerequisite(s): AET 395.